It is the ability to provide customers a consistent, reliable, repeatable processes that ensures customer satisfaction in their products or services offerings.
Quality delivery hinges on four major pillars begining with customer satisfaction that depends on Quality Planning, Control Quality, Manage Quality and Manage Changes.

Agenda

• Quality vs. Grade
• Plan Quality Management
• Manage Quality
• Control Quality
• Cost of Quality (COQ)
• Seven Basic Quality Tools
• Quality Metrics & Continuous Improvement
• PMP Exam Tips

About the Tutor 

Antony is a Senior Project and Business Leader (PMP Certified) with over 20 years of experience delivering large-scale technology, infrastructure, and digital transformation initiatives across logistics, finance, government, and manufacturing sectors. Proven expertise in program management, PMO operations, stakeholder engagement, P&L accountability, and market development. Adept at leading cross-functional and geographically distributed teams using Agile, Hybrid, and Waterfall delivery methodologies.

Information on registration / the event:

Language

he event will be held in English. At the same time, a translation into other languages is offered via subtitles.

Waiting-List

There is a waiting list for non-members - persons without PMI Germany Chapter e. V. membership. The organizer does not guarantee that non-members will receive an event link. This is also on a first come first served basis.

Disclamer

“This session is hosted by PMI Germany Chapter as part of our cross-chapter collaboration. Please refer to the official event page for the most up-to-date details and confirmation of session status.”

Contact

Contact for requests: E-Mail the Study Group Team

LinkedIn: https://www.linkedin.com/groups/8910815/